About Us

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1.       Are you factory or trade company?

We are factory with our own showroom, located in Guzhen Town, Zhongshan City, Guangdong Province, China.


2.       What kind of crystals do you use for your chandeliers?

We usually use k9 crystal-a top Chinese crystal. Egyptian crystal and Swarovski crystal are also available.


 3.  What is the difference between the crystals?

They have different lead oxide: K9 has 25% lead content, Asfour has 30% lead content, Swarovski has more than 40% lead content. The more lead content a crystal has, the more shining the crystal is.


4.   Can I customize my chandelier?

Our speciality is to customize chandeliers. We can customize almost all kinds of chandeliers. Please send us a picture of the chandelier and required size. We are willing to provide a price as soon as receiving your information.


 5.   How can I order your products?

First of all, please tell us which models and quantity you want to order. Then we will send price to you. After you confirm the order, we will make a proforma invoice with our bank details. Then you pay 30% deposit to have production started.

 

6.   Which payment method do you accept? Can I pay by paypal or credit card?

Paypal or credit card is not acceptable. We only accept bank transfer and western union. The terms is 30% deposit before production, 70% balance before delivery. But for orders below 2000 USD, we prefer full payment before production to avoid twice handling charges of both sides.


7.   Do you have chandeliers in stock? If not, what is your lead time?

We don’t have any item in stock. Every chandelier is made to order. Our lead time is about 20 days.


 8.   How are the chandeliers shipped and how long does shipping take?

We can ship chandeliers by international express, by air and by sea, depending on the quantity or your requirement. By express takes (door to door service) 5-7 days; by air takes 7-10 days (you need collect goods at airport); by sea takes 20-40 days (you need collect goods at sea port).

 

9.   How much is the shipping cost for the products?

Shipping cost depends on the weight, packing size, shipping address and shipping method. After you finalize the order, we will suggest the most economic shipping method for you.

 

10.   What is your warranty?

We give 5 years warranty for our products. Details like below:

1)       Within 3 months, any damage or missing part during shipping, we will send replacements to you for free.

2)       Over 3 months within 1 year, we will send free replacements, but you need to pay shipping cost.

3)       Over 1 year within 5 years, you need to pay for both replacements and shipping cost.

 

11.   Is your chandelier LED? Can I use LED lights for your chandeliers?

Our chandeliers can use LED bulbs. But bulbs are not included in the chandelier. You need to buy them separately from local market or from us. Our price for normal 3-watt led bulb is 3 USD each, dimmable 3-watt led bulb is 5 USD each.

 

12.   Do I need to assemble the chandeliers?

The chandeliers are packed parts by parts to avoid damage during shipping. Therefore, you need to assemble the parts together with the instruction we send. The assembly is very easy. But we do recommend a professional Electrician to do the electrical installation.

 

13.   How to clean the chandeliers?

Metal parts---use dry cloth, water must be avoided.
Crystals--use water or cleaning fluid that's specially used for crystals.

 

14.   Does your chandelier have CE or UL certificate?

The electrical parts like lamp holders and wiring of all our products have CE or UL certificate. 


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